What can a student do if a certificate is not issued after completion of a qualification?
Students who experience problems relating to a certificate not issued after completion of a qualification at any private college that offers FET qualifications, should lodge a complaint in writing with the Department of Education. If a private college fails to resolve a complaint lodged by a student, the Department may, depending on the nature of the complaint and at its own discretion, on receipt of such complaint, refer the private college to Umalusi or to the Consumer Protector for investigation.